Return & Refund Policy

At Rynavita™, we want every pet family to feel confident when shopping with us. If a product does not meet your expectations, our return and refund process is designed to provide a clear and helpful solution.

1. Return Period

Customers may request a return within 30 calendar days after receiving their order. To be eligible for a return, the item must:

2. How to Request a Return

To start a return request, please contact our customer support team:

Please provide:

• Your order number
• The product you would like to return
• The reason for the return
• Photos or additional details when applicable

After reviewing your request, our team will provide return instructions. Please do not send products back before receiving return approval. Unauthorized returns may not be accepted.

3. Damaged, Defective, or Incorrect Items

We recommend checking your order when it arrives. If your item is:

Please contact us as soon as possible with photos or relevant information. We will review the issue and provide an appropriate solution.

4. Non-Returnable Items

Certain products may not qualify for return due to safety, hygiene, or product protection reasons. Examples include:

• Items that have been used or damaged after delivery
• Customized or personalized products
• Clearance or final sale items
• Products returned without original packaging
• Gift cards or promotional items where applicable

If you are unsure whether your product qualifies, please contact us before submitting your return request.

5. Exchanges

If you need a different product or replacement item, we recommend returning the original item first. After the return has been approved and processed, you may place a new order for the replacement product.

6. Refund Process

Once your returned item is received and inspected, we will notify you regarding your refund status.

7. Return Shipping Information

Please contact Rynavita™ before sending any return package. After approval, our support team will provide the appropriate return instructions. Do not send returns to the company registration address unless specifically instructed.

8. Customer Support

If you have questions about returns, refunds, or your order, our team is ready to assist.

Our Commitment to You

At Rynavita™, we value every customer and every pet. Our goal is to make your shopping experience simple, transparent, and comfortable from purchase to after-sales support. Thank you for choosing Rynavita™.